Please read carefully. By clicking "I Agree", you confirm you have read and understood all terms below and consent to the data processing practices described. Scroll to the bottom to enable the Agree button.
1. Acceptance of Terms
By registering, you agree to be bound by these Terms and our Privacy Policy. This is a legally enforceable agreement under the Indian Contract Act, 1872.
2. Service Description
ST Courier Hub is a SaaS courier management platform for booking management, COD tracking, ledger, CRM, multi-branch management, and customer notifications.
3. Subscription & Billing
- 30-day free trial — no payment required.
- Starter: ₹249/month · Pro: ₹499/month · Annual Pro: ₹4,999/year
- Payments via Razorpay (PCI-DSS compliant). We do not store card details.
- 7-day grace period after expiry. Subscriptions are NOT auto-renewed.
- Fees are non-refundable once the billing period commences.
- GST (18%) applicable on all plans as per Indian tax law.
Legal basis: Consumer Protection Act 2019 · GST Act 2017 · IT Act 2000 Section 43A
4. Data Collection & Consent (DPDPA 2023)
We collect: shop identity data, customer shipment data (names, addresses, phone numbers), financial records, and usage logs. Your data is stored on servers in India.
We use your data to: provide the service, send booking notifications, generate reports, prevent fraud, and comply with Indian law.
We do NOT: sell your data, use it for advertising, or transfer it outside India without adequate safeguards.
You are responsible for obtaining lawful consent from your customers before entering their data into this platform.
Legal basis: DPDPA 2023 (Sections 6, 8) · IT Act 2000 · IT Rules 2011
5. Your Rights Under DPDPA 2023
- Right to access your personal data
- Right to correct inaccurate data
- Right to erasure (account deletion — data purged within 30 days)
- Right to withdraw consent at any time
- Right to file a grievance with our Grievance Officer
6. Data Security
We implement: bcrypt password hashing, HTTPS/TLS, CSRF protection, SQL injection prevention, session timeouts (8 hours), rate limiting, and webhook signature verification. We will notify you within 72 hours of any data breach.
7. Data Retention
- Active account data: subscription period + 2 years
- Payment records: 7 years (Indian accounting law)
- Booking records: 3 years
- Server logs: 90 days
8. Prohibited Uses
You must not use this platform to process illegal shipments, submit false data, reverse-engineer the software, resell the Service, or violate any Indian law. Violations may result in immediate account termination and reporting to law enforcement.
Legal basis: IT Act 2000 Sections 43, 66, 66C · IPC/BNS 2023 · Customs Act 1962
9. Limitation of Liability
Our maximum liability is limited to amounts paid in the 3 months preceding any claim. We are not liable for actions of third-party courier partners, indirect losses, or loss of business data.
10. Termination
We may terminate your account for Terms violations, non-payment beyond the grace period, or court orders. You may terminate at any time by contacting support.
11. Governing Law
These Terms are governed by Indian law. Disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu, India.
12. Contact & Grievance Officer
Email: support@courierly.in
Response: Acknowledgement within 48 hours · Resolution within 30 days.
Escalation: Data Protection Board of India (DPDPA 2023) or Consumer Forum (CPA 2019).
Full legal document: Read the complete Terms of Service at
legal/terms.php
· Applicable laws: DPDPA 2023, IT Act 2000 & Rules 2021, Consumer Protection Act 2019,
Tamil Nadu Shops & Establishments Act 1947, GST Act 2017, EU GDPR 2016/679.