Courierly — Courier Hub Management Software
By registering for, accessing, or using Courierly ("the Software", "the Service", "the Platform"), you ("User", "Shop Owner", "Business") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional guidelines published by us.
These Terms constitute a legally enforceable agreement between you and the operator of Courierly ("we", "us", "our", "the Company").
Courierly is a Software-as-a-Service (SaaS) courier hub management platform designed for courier shops, franchise operators, and logistics businesses in India. The Service includes:
We reserve the right to modify, suspend, or discontinue any feature of the Service with reasonable prior notice.
The Service is available to businesses and individuals operating courier collection centres, logistics hubs, or shipping services in India. You must be:
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. We reserve the right to suspend or terminate accounts with false or misleading information.
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorised use of your account. We are not liable for losses resulting from unauthorised access due to your failure to secure your credentials.
All new accounts receive a 30-day free trial with full access to the Service. No payment information is required during the trial. At the end of the trial period, you must subscribe to continue using the Service.
Payments are processed securely through Razorpay (a PCI-DSS compliant payment gateway). We do not store your card details. By making a payment, you also agree to Razorpay's Terms of Service.
Subscriptions are not auto-renewed. You will receive email reminders 7, 3, and 1 day before expiry. You must manually renew via the Subscription section of the app.
After subscription expiry, a 7-day grace period is provided during which the Service remains accessible. After the grace period, access will be restricted until renewal.
You may switch plans at any time — either during a renewal or mid-cycle. Mid-cycle upgrades take effect immediately upon successful payment.
Subscription fees are non-refundable once the billing period has commenced, except where required by applicable Indian consumer protection law. Refund requests must be submitted within 3 days of payment to admin@yrsinfotech.com.
All prices are exclusive of Goods and Services Tax (GST) at the applicable rate (currently 18% for SaaS services under HSN/SAC 998313). GST invoices are provided upon request for Annual Pro subscribers.
We collect the following categories of data when you use our Service:
All data is stored on servers located in India. We do not transfer personal data outside India except where necessary for services like email delivery (e.g., SMTP providers), in which case adequate contractual safeguards are in place.
This section constitutes our Privacy Notice as required by the Digital Personal Data Protection Act, 2023 (DPDPA 2023), India's primary data protection legislation.
Courierly is the "Data Fiduciary" as defined under DPDPA 2023 for data collected directly from shop owners and staff. Shop owners are "Data Fiduciaries" with respect to their customers' shipment data processed through the platform.
Under DPDPA 2023 and applicable laws, you have the following rights regarding your personal data:
We engage the following third-party processors who may access your data only for the stated purpose:
By registering for this Service, you provide free, informed, specific, and unambiguous consent (as required under DPDPA 2023 Section 6) for the collection and processing of your personal data and your customers' shipment data for the purposes described in these Terms.
You, as a shop owner using this Service, are responsible for obtaining appropriate consent from your customers before entering their personal information (name, phone, address) into this platform. You represent and warrant that you have a lawful basis for processing your customers' data.
We use session cookies only for authentication purposes. We do not use tracking cookies, analytics cookies, or advertising cookies. The app functions as a PWA (Progressive Web App) and may use browser localStorage/IndexedDB to store booking data locally on your device.
You may withdraw consent and request account deletion at any time by emailing admin@yrsinfotech.com. Upon deletion, your data will be purged within 30 days, subject to mandatory retention requirements under Indian tax and commercial laws.
We implement reasonable technical and organisational measures to protect your data, including:
While we implement industry-standard security measures, no system is 100% secure. In the event of a data breach affecting your personal data, we will notify you within 72 hours as required by DPDPA 2023.
We retain your data for the following periods:
The Software, its source code, design, features, trademarks, and all related materials are the exclusive intellectual property of the Company, protected under the Copyright Act 1957, Trade Marks Act 1999, and applicable international IP laws.
You are granted a limited, non-exclusive, non-transferable licence to use the Software solely for your business operations during your active subscription period. You may not copy, modify, distribute, sell, sublicence, reverse-engineer, or create derivative works from the Software.
Your business data (bookings, customers, etc.) remains your property. We do not claim any ownership over your business data.
You agree not to use the Service to:
Violation of these prohibitions may result in immediate account termination and may be reported to law enforcement authorities.
The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free operation. Planned maintenance will be communicated in advance where possible.
To the maximum extent permitted by applicable Indian law, the Company's total liability to you for any claim arising from the use of the Service shall not exceed the amount paid by you in the 3 months immediately preceding the claim.
We are not liable for: indirect, incidental, or consequential damages; loss of profits or revenue; loss of business data; or delays caused by third-party courier partners.
We are not responsible for the actions, services, or policies of third-party courier partners integrated with the platform. Shipment delivery, COD collection, and returns are governed by the respective courier company's terms.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claim, demand, liability, damages, costs, or expenses (including legal fees) arising from:
You may terminate your account at any time by contacting support. Upon termination, your access to the Service will cease, and your data will be retained per the Data Retention policy (Section 9).
We may suspend or terminate your account with immediate effect if:
In non-urgent cases, we will provide 14 days' notice before termination. No refunds will be issued for remaining subscription days upon termination for cause.
As required under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and DPDPA 2023, we have designated a Grievance Officer:
Grievance Officer: Courierly Support
Email: admin@yrsinfotech.com
Response Time: Acknowledgement within 48 hours; resolution within 30 days.
Escalation: If unresolved, you may file a complaint with the Data Protection Board of India (once constituted under DPDPA 2023) or approach the consumer forum under the Consumer Protection Act 2019.
These Terms are governed by the laws of the Republic of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
For international users (if any), these Terms incorporate data processing provisions compliant with EU GDPR (Regulation 2016/679) for users in the European Economic Area, with India as the primary governing jurisdiction.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service and request account deletion.
For any questions, concerns, or requests regarding these Terms or your personal data: